CVB Announces 2012 Hospitality Ambassador Training Program

LAKE CHARLES, La. (October 16, 2012) -Tuesday, Nov. 13, the Lake Charles/Southwest Louisiana Convention & Visitors Bureau will hold its 2012 workshop, "Game On!," a hospitality ambassador training program aimed at improving the visitor experience in Southwest Louisiana.

Tourism partners and businesses in Calcasieu Parish are invited to the free workshop that emphasizes customer service and how to over-wow guests for repeat visitation.  Participants will be given free entrance into area attractions and a certificate of complete.

The mission of the program is to increase awareness of the attractions and tourism products in Calcasieu Parish in an effort to make visitors feel welcome at every turn.  It is open to the entire hospitality community in Calcasieu Parish including hotels, restaurants, attractions, transportation companies, festivals, caterers, galleries and other tourism related entities.

The Hospitality Ambassador Training Program takes place November 13 at the Holiday Inn & Suites, 2940 Lake Street in Lake Charles.  Two sessions are offered at 9 a.m. or 1 p.m.  The program is completely funded by the Lake Charles/Southwest Louisiana Convention & Visitors Bureau and is a complimentary program for participants.  Participants must RSVP by November 2 to Megan Hartman at 337-436-9588 or mhartman@visitlakecharles.org.

For more information, contact the Lake Charles/Southwest Louisiana Convention & Visitors Bureau at (337) 436-9588 or visit www.visitlakecharles.org/gameon.

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