"With the influx of business professionals and visitors to Southwest Louisiana and the growing tourism industry, the bureau is happy to provide the hospitality and service industries a free program to energize front line staff and sales associates," said Megan Hartman, senior marketing manager for the Lake Charles/Southwest Louisiana Convention & Visitors Bureau.
Attractions, hotels, restaurants, event center personnel and people in the hospitality community are invited to participate to better serve customers.
The "How to Over-Wow" sessions will occur at 9 a.m. and 1:30 p.m. on Tuesday, Nov. 18 featuring a brand new, fast paced customer serving training encouraging attendees to over-wow every client with proven techniques to triple Tripadvisor ratings. Participants can attend either the morning or afternoon session but are asked to register in advance.
Twitchy is the world's only professional speaker living with Tourette Syndrome. His extensive worldwide client list includes Choice Hotels, AAA, Best Western, Marriott Hotels & Resorts, Coca Cola and Sears.
Space is limited so register by Friday, Nov. 7 at www.visitlakecharles.org/overwow, by e-mailing firstname.lastname@example.org or calling Megan Hartman at 337-502-4345.
The program is free of charge to participants and sponsored by the Lake Charles/Southwest Louisiana Convention & Visitors Bureau. For more information about the customer service seminars, check www.visitlakecharles.org/overwow.