Special Alert
Special Alert

Customer Service Strategies

Tuesday, November 10, 2015

Presented FREE of charge and hosted by the Lake Charles/Southwest Louisiana Convention & Visitors Bureau. Guest Speaker will be Rita Suiter. 

Rita Suiter, owner/coach of FiveStar Customer Service Strategies, LLC, has a diverse background in the service industry.  Rita’s energetic, interactive and engaging presentation style has been referred to as an “Edu-Tainer.”  She is authentic and provides practical applications and a memorable and stimulating seminar experience.

Register NOW for your specific seminar (or all three!) using the form below. Or call our Tourist Information Department to register at 337-436-9588. Deadline is October 30.

Questions? 337-502-4345 or mhartman@visitlakecharles.org.

Seminar 1: 10 a.m. - Noon

"Putting Service Back in Customer Service" 

Click here to download presentation

Location: West Cal Arena & Events Center, 2900 Ruth St, Sulphur, LA 70665
Every contact we have with a customer influences whether or not they will return.  Today’s customer do not want or deserve robotic service.  They expect every interaction to be consistently smooth, seamless and engaging.  The best investment you can make in your business is to humanize every customer service interaction! 

Key Learning Objectives:

  • Expectations of today’s customer
  • Creating ‘Concierge Service,’ with your Products and Services
  • A-B-C’s of Customer Service Basics
  • Brand-building

This session is designed for both front-line and management. 

Seminar 2: 2:00 – 4:00 p.m.

"Delivering Sensational Service"

Click here to download presentation

Location:  Treasures of Marilyn's, 3510 5th Ave, Lake Charles, LA 70607
An average, mediocre, ho-hum experience will no longer recruit or retain customers.  This workshop is a wake-up call- a reality check to never accept mediocrity and average performance – to stop simply knowing what we should do and start doing exceptional things to create workplace and customer excitement.  It’s time to light a fire and ignite a contagious spirit within your team to elevate the customer experience.  You’ll discover how “Doing things Differently Leads to Something Exceptional.”

Four dimensions will be explored to paint a complete picture of what to Exceptionalize and how to Exceptionalize It!

  • Customer
  • You
  • Manager
  • Success

This session is designed for both front-line and management. 
 

Seminar 3:  6:00- 8:00 p.m.

"Volunteers...You Make Us Shine" 

Click here to download presentation

Location:  Treasures of Marilyn's, 3510 5th Ave, Lake Charles, LA 70607
Learn practical techniques to reorganize, redirect and refocus as your set the stage for powerful impressions of Southwest Louisiana for visitors and event attendees.

Designed for area volunteers involved in sporting events, industry volunteerism, local fundraisers and the hospitality industry to tweak and fine-tune your service skills.

*A light dinner will be included.
 

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