Visit Lake Charles hosted the inaugural R.O.S.E. (Recognition of Service Excellence) Awards ceremony on Monday, May 2, at L’Auberge Casino Resort Lake Charles to honor outstanding employees in the hospitality industry.  


Nomination forms were open to the public throughout the month of March. A panel of judges reviewed the nomination forms and selected winners in various categories, and ROSE Awards were issued to the following 10 recipients: 


Outstanding Culinary Professional Winner 

Amanda Cusey, Executive Chef at The Villa Harlequin 


Outstanding Food Service Professional Winner 

Cristal Boudreaux, Server at Southern Spice 


Outstanding Hotel Sales Professional 

Tiffany Celestine, General Manager at Springhill Suites by Marriott  


Outstanding Bartending Professional 

“Rockstar” Caesar, Bartender/Server at The James 710 


Outstanding Banquet/Catering Professional 

Kizzy Frank, Senior Conference Planning Manager at Golden Nugget Lake Charles Hotel & Casino 


Outstanding Casino Floor Professional 

Darrell Taylor, Executive Casino Host at Delta Downs Racetrack Casino & Hotel 


Outstanding Guest Services Professional 

Pat Ficklin, Hostess at Southern Spice 


Outstanding Valet/Bellman Professional 

Jacob Jolie, Bellman at L’Auberge Casino Resort Lake Charles  


Outstanding Housekeeping Professional 

Rose Wero, Housekeeping Supervisor at Courtyard by Marriott 


Outstanding Transportation Professional 

Pamela Miller, Charter Coordinator at Coastal Crew Change 


“The hospitality sector has been the hardest hit industry over the past two years across the nation, but even more so here at home. We recognize how powerful every interaction is with visitors to Southwest Louisiana whether it’s simply recommending an experience or having a genuinely positive attitude that resonates with visitors, creating lasting impressions. The R.O.S.E Awards is a time to recognize those in the service industry for their dedication, spirit of hospitality, and attention to detail,” said Kyle Edmiston, president/CEO of Visit Lake Charles.   


The 2022 R.O.S.E Awards ceremony was held in conjunction with National Travel and Tourism Week (NTTW), which is observed during the first full week in May every year. NTTW is a nationwide effort organized by the U.S. Travel Association to recognize the contributions that the travel industry has on the economy, workforce, and quality of life initiatives. 


Check out to learn more about the R.O.S.E. Award winners from those who know them best and nominated them for the honor.