Partner
Awards

Visit Lake Charles celebrates the outstanding individuals who make Southwest Louisiana’s hospitality industry shine. The ROSE (Recognition of Service Excellence) Awards is an annual ceremony during National Travel and Tourism Week where we honor the dedication and hard work of those who go above and beyond to create memorable experiences for locals and visitors to Southwest Louisiana.

Recognition of Service (ROSE) Award Categories

• Outstanding Banquet/Catering Professional – includes event venue staff who serve guests, including bartenders working catered events. 
• Outstanding Bartender – includes bartenders in public food service establishments.  
• Outstanding Casino Floor Professional – includes professionals such as hosts, floor runners and attendants, cashiers/tellers, cage and pit managers, and floor wait staff at a casino. 
• Outstanding Culinary Professional/Chef – includes professionals such as Chefs, Executive Chefs, Sous Chefs, and Banquet Chefs who prepare food for consumption in public food service establishments, including catering.  
• Outstanding Culinary Service Professional – includes waiters, waitresses, bus service, etc., in public food service establishments (must interact with the public).  
• Outstanding Front Desk/Guest Service Professional – includes front-line personnel (front desk, guest services, valets, bellmen, clerks, security) at hotels, casinos, attractions, and other venues where this person routinely deals with visitors to Southwest Louisiana. 
• Outstanding Hotel Sales Professional – includes general managers, directors of sales, sales managers, group sales managers, convention services managers/planners who work at hotels, motels and casino resorts.  
• Outstanding Housekeeping Professional - includes housekeeping personnel at hotels, motels, and casino resorts.  
• Outstanding Transportation Professional – includes personnel with charter bus companies, bicycle tours, carriage tours, rental cars, and Uber/Lyft drivers.  

Each year, Visit Lake Charles recognizes tourism industry professionals who make powerful contributions to Southwest Louisiana through the Legacy Awards. The work of these leaders ranges from community development and cultural programming to hosting events or playing integral roles in strengthening the tourism industry as a whole.