Special Alert
Special Alert

PRIVACY POLICY

The Lake Charles Convention & Visitors Bureau (LC/SWLA CVB) values your privacy. That's why we're doing everything we can to protect your personal information. This Privacy Policy explains what information we collect, what we do with it, what we don't do with it, and how we keep it safe. By visiting this website, you are accepting the practices described in this Privacy Policy.

WHAT THIS PRIVACY POLICY COVERS

  • This privacy policy covers LC/SWLA CVB’s treatment of information collected through the site and social channels owned and operated by LC/SWLA CVB.
  • This privacy policy does not apply to the practices of companies that LC/SWLA CVB does not own or control, or of persons that LC/SWLA CVB does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which LC/SWLA CVB websites link.

COLLECTION AND USE OF PERSONAL INFORMATION

By accessing the services of LC/SWLA CVB and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

We use information that we collect or that is collected about you in the following ways:

  • To better serve your online needs
  • To tailor content that is displayed to you
  • To deliver services and to correspond with you in relation to information available on the LC/SWLA CVB Websites that you have indicated an interest
  • To notify you about changes in the services
  • For system administrative, and to report aggregated statistical information about browsing patterns and actions that do not identify any individual
  • To administer the LC/SWLA CVB Websites and for internal operations, including service development, troubleshooting, data analysis, testing, research, statistical and survey purpose
  • To improve the LC/SWLA CVB Websites to ensure that content is presented in the most effective manner for you and for your computer/device
  • To communicate with you, including to respond to your inquiries
  • As part of efforts to keep the LC/SWLA CVB Websites safe and secure
  • To make suggestions and recommendations to you about goods, services or opportunities that may interest you
  • Visitor guide or marketing collateral fulfillment
  • Newsletter or e-news enrollment
  • Contest entries and to run contests, and to allow you to participate in contests
  • Audience segmentation
  • Reports (aggregated data)
  • To contact you or to follow-up with you to the extent you expressed an interest in our convention or meeting services
  • Some cookie data is required in order for some functions of the website to work such as favorites builder.

COLLECTION AND USE OF NON-PERSONAL INFORMATION

  • LC/SWLA CVB may use cookies to record non-personal information about your visit, including your general location data. Cookies do not contain personal information. Cookies are used for systems administration purposes, tracking potential abuse of our website and to provide you better service when you return. We may use cookies to help personalize visits and improve the website. Cookies also help us understand traffic flow on our website. We may provide statistics about our website traffic to a reputable third party, but these statistics do not contain personal information. LC/SWLA CVB is the owner of any information collected from your use of the website.
  • LC/SWLA CVB automatically receives and records non-personal information on our server logs from your browser of your device (e.g., computer or mobile phone) including your IP address, cookie information and the page you requested, sometimes across multiple devices if you use more than one to access the website. LC/SWLA CVB may use this information to customize the advertising and content you see, fulfill your requests for certain information and services and to monitor how effective our advertisements are at inspiring you to visit LC/SWLA CVB. However, LC/SWLA CVB does not connect this non-personal data to any personal information collected from you.

INFORMATION SHARING AND DISCLOSURE

  • LC/SWLA CVB may disclose your personal information to third parties who work on behalf of LC/SWLA CVB to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information.
  • We may offer links to sites that are not operated by LC/SWLA CVB. If you visit one of these linked sites, you should review their privacy policies and all the other applicable policies and terms of use. LC/SWLA CVB is not responsible for the policies and practices of other websites and any information you submit to those websites is subject to their respective privacy policies and/or terms of use.
  • LC/SWLA CVB may otherwise disclose your personal information when:
  • We have your express consent to share the information for a specified purpose;
  • We need to respond to subpoenas, court orders or such other legal process;
  • We need to protect the personal safety of the users of our websites or defend the rights or property of LC/SWLA CVB; or
  • We find that your actions on our websites violate our usage guidelines for specific services.

CONSENTS AND OPT-OUTS

  • If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to LC/SWLA CVB. If you have provided personal information to LC/SWLA CVB and no longer consent to its use or disclosure as outlined herein, or if you wish to opt-out of all further correspondence and notices from LC/SWLA CVB, please notify LC/SWLA CVB at info@visitlakecharles.org.
  • You may safely unsubscribe from LC/SWLA CVB's email correspondences at any time by clicking “unsubscribe from this list” or “update subscription preferences” at the bottom of any email.
  • If you wish to opt out of cookies that allow us to serve our advertisements while you are in LC/SWLA CVB and collect aggregate information on arrivals, click here.

SECURITY

  • LC/SWLA CVB cares about the security of the information you provide us. We maintain reasonable physical, technical and administrative safeguards to protect information we process and maintain.  Please be aware that although we endeavor to provide reasonable security for the information we process and maintain, no security system can prevent all potential security breaches.

TRANSMISSION OF INFORMATION

  • Any material, information or idea you transmit to or post on the LC/SWLA CVB Websites by any means will be treated as nonconfidential and non-proprietary, and may be disseminated or used by the LC/SWLA CVB or its affiliates for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to the LC/SWLA CVB online will be handled in accordance with the LC/SWLA CVB Online Privacy Practices. You are prohibited from posting or transmitting to or from this website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material, or any other material that could give rise to any civil or criminal liability under the law.

CHILDREN UNDER THE AGE OF 13

  • We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). LC/SWLA CVB’s Site and services are not intended for use by children under the age of 13. We do not knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at info@visitlakecharles.org.  We will delete such information within a reasonable time period.

CONVENTION, EVENT, TRAVEL/TOUR PLANNER OPT-OUT POLICY

  • Recipients of our communications to include: leads, convention calendar, newsletters, updates and other opportunities sent through Visit Lake Charles’s Customer Relationship Management (CRM) system are given the opportunity to unsubscribe from receiving any further communications and are removed immediately. This opt-out option is controlled through Visit Lake Charles’s Customer Relationship Management (CRM) system. If a contact chooses to opt-out of future email or communications messaging sent through the CRM, the contact record in CRM will indicate that with the unchecking of a Send check box.
  • To be removed from the send list, please respond to any of the messages you are sent indicating your wish to be removed and what email address you would like removed. You may also contact Taylor Beard at tbeard@visitlakecharles.org.
  • Visit Lake Charles sends all emails for Convention, Meeting, and Travel Planner professionals through the CRM or the CRM's integration with Outlook365.
  • Email addresses are not shared with or sold to any outside parties.

E.U. GENERAL DATA PROTECTION REGULATION (GDPR)

LC/SWLA CVB (“The Controllers”) collect personal data from individual users of https://www.visitlakecharles.org. Certain elements of this data may constitute protected “personal data” as that term is defined in the E.U. General Data Protection Regulation (“GDPR”).

The following disclosures concerning The Controllers compliance with GDPR are presented for informational and compliance purposes only. Nothing in these disclosures constitutes a representation that any particular data or service is governed or subject to GDPR, nor do these disclosures represent or constitute any contract or undertaking with any individual.

EFFECTIVE DATE OF GDPR

GDPR is set to take effect on May 25, 2018. On and after that date, The Controllers will comply with GDPR to the extent applicable.

UTILIZATION OF DATA

The Controllers utilize personal data including the information provided by you during usage of the website and submission of forms. The Controllers process this data for marketing purposes. This data may be used, for example, to send information electronically or physically that you request.

RECIPIENTS OF PERSONAL DATA

Recipients of personal data may include fulfillment providers for physical mailing, email deployers, form building platforms, technical providers of data storage, and back end service providers. All employees of The Controllers who receive or review personal data have received training concerning maintaining the confidentiality of such data and committed themselves to confidentiality. Where appropriate, The Controllers will enter into written agreements governing the processing and confidentiality of personal data by third parties.

STORAGE OF DATA

We will retain your Personal Information only for as long as reasonably necessary for the purposes described in this Policy.

YOUR RIGHTS UNDER GDPR

If the GDPR applies to retention of your personal data, you have several rights including (i) the right to request access, rectification or erasure of your data, (ii) the right to lodge a complaint with the appropriate European Union supervisory authority, and (iii) to the extent processing of data is based on consent, you have the right to withdraw your consent at any time.

If you wish to know what personally identifiable information we may have stored as it pertains to you, please submit to our Data Subject Access Request Form.

A copy of the GDPR is available here. (last retrieved: 08/13/2018).

CHANGES TO THIS PRIVACY POLICY

  • LC/SWLA CVB may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of LC/SWLA CVB websites after any such amendments signifies your acceptance thereof.

General Data Protection Regulation (GDPR)

  • For information as it pertains to GDPR and EU residence, click here.

QUESTIONS OR SUGGESTIONS

If you have questions or suggestions about this privacy policy, or your own personal information, please e-mail us at info@visitlakecharles.org.

This policy was updated on 08/28/2018.

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Events

Events

On Saturday, October 20th, ArtsFest returns to engage area children in a free arts festival at the Lake Charles Civic Center’s Exhibition Hall. This long-running event, hosted annually by the Read More →
Sulphur’s annual Cal-Cam Fair is a fall tradition for many Southwest Louisiana residents - and for good reason. Sponsored by the Cal-Cam Fair Association, the 94-year-old fair will take place Read More →
The 5th annual Chuck Fest - Saturday, October 20, 2018. FESTivities will kick off at noon and continue through the night, with live music, food, art and more! Read More →
On Saturday, October 20, the Lake Charles Civic Center will come to life at the eighth annual Culture Fest Louisiana, which will celebrate the diversity of Southwest Louisiana with food, Read More →
"The Haunted Ship - Lake Charles" Set to Open Friday, 28 September at the USS ORLECK Naval Museum Read More →
The Lost Hollows, a locally owned and family-operated attraction, is the largest and most terrifying outdoor haunt in Lake Charles, Louisiana! The fright-filled trail is open every Friday and Read More →
Join us for free concert at MorganField. Join us on the beautiful grounds of The Village at MorganField in October for Music at MorganField! This free, family event will feature live Read More →
This fall, locals can take guided walking tours through Lake Charles history and visit historic spots where time lies still. On October 26, from 5 p.m. to 8:30 p.m., five Lake Charles Read More →
Boudin Wars is an Read More →
Welcome EGGHeads! Join us at the Lake Charles Civic Center on Saturday, October 27th for the inaugural Gulf Coast EGGfest! What's an EGGfest?! Read More →
McNeese Cowboys vs. University of Central Arkansas - Time TBA at Cowboy Stadium Read More →
Drive out to the Stars and Stripes in the Park Classic Car Show Saturday, Oct. 27 from 9 a.m. – 1 p.m. at Heritage Square, 1211 Ruth St. in Sulphur. This event features hundreds of Read More →
"The Haunted Ship - Lake Charles" Set to Open Friday, 28 September at the USS ORLECK Naval Museum Read More →
"The Haunted Ship - Lake Charles" Set to Open Friday, 28 September at the USS ORLECK Naval Museum Read More →
Begin your terrifying Halloween journey with a hayride at The Lost Hollows! After traveling to the creepiest woods in Southwest Louisiana, get lost on the Deadly Pines trail, a spine-tingling Read More →
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